Return and Refund

• At Tim Spaces, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received, you may return it for a refund or exchange, subject to the terms outlined below.

  1. Eligibility for Returns

  • You have 30 days from the date of delivery to return an item for a refund or exchange.
  • To be eligible for a return, the item must be:
    • In its original condition, unused, and undamaged.
    • In its original packaging with all tags and labels attached.
    • Accompanied by the original receipt or proof of purchase.

  2. Non-Returnable Items

  The following items are non-returnable:

  • Gift cards
  • Custom or personalized items
  • Final sale or clearance items
  • Products that have been used, damaged, or altered after delivery

  3. How to Initiate a Return

  To start a return, please contact our customer service team at [insert email] with your order number and details about the product you wish to return. Our team will provide instructions on how to proceed.

  4. Return Shipping Costs

  • You are responsible for the return shipping costs unless the product is defective, damaged during shipping, or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  5. Refunds

  Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days after we receive the returned product.
  • Refunds will be issued to your original method of payment.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).

  6. Exchanges

  If you wish to exchange an item for a different product, color, or size, please contact us. We will process the exchange once the original item is returned and inspected. Exchanges are subject to product availability.

  7. Damaged or Defective Items

  If you receive a damaged or defective item, please notify us within 7 days of delivery. We will provide a replacement or refund at no additional cost to you. Please include photos of the damage or defect when contacting customer service.

  8. Late or Missing Refunds

  If you haven’t received a refund within 10 business days of approval:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time for your refund to be officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us.

  9. Contact Us

  If you have any questions about our return and refund policy, please contact us at:[email protected]